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by Bennie Langenhoven on May 14th, 2012
After a somewhat drawn-out rise in initial adoption, video is used with increasing frequency in the enterprise today. The market now seems to have hit a tipping point, with giant unified communications (UC) vendors getting in on the action. Mass adop...
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by Karl Reed on May 10th, 2012
Technological advances are occurring that allow for full integration between communication systems and workflow tools. These advances will engender significant changes in the way companies do business – internally and with all business partners. Bu...
Comments: 1
| Rating: 5 / 5 | Views: 76
by Kevin Phillips on May 8th, 2012
Life is not under our control, and risk is ever-present. Fortunately, many risks can be reduced by acting with basic common sense, and many can be insured against.
For example, the biggest physical risk most of us face every day is getting into our ...
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| Not rated | Views: 44
by Simon Bestbier on April 20th, 2012
An online presence can take several forms and have any one of multiple objectives.
The goal with an e-commerce website, for example, is to sell goods or services. As a run-up to a possible future sale it may wish to hook site visitors into a lo...
Comments: 3
| Not rated | Views: 191
by Rob Lith on April 19th, 2012
As high mobile telephony and data costs are steadily whittled down by regulation and innovative Voice over IP-enabled communication models, exorbitant roaming costs are among the last remaining bastions of high mobile charges.
A worldwide phenomeno...
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by Karl Reed on April 10th, 2012
A few years ago most consumers would refer to a call centre – a term which reflected the fact that the majority of brand interactions centred around voice calls. Today, thanks to the surge in digital communication across the world, most of us have ...
Comments: 0
| Rating: 5 / 5 | Views: 171
by Rob Lith on March 28th, 2012
The three biggest current trends in telephony are all related. Along with the rise of mobile phones and mobile Voice over IP (VoIP), there is a related demise of landlines, with big implications for telephony (as well as broadband internet).
This ...
Comments: 1
| Rating: 3 / 5 | Views: 286
by Bennie Langenhoven on March 13th, 2012
The outlook for cloud delivery of unified communications platforms is getting ever brighter as bandwidth supply restrictions are lifted and high cost is addressed.
On its own, the value proposition of cloud-based computing delivery is very comp...
Comments: 3
| Not rated | Views: 270
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Interesting article. Having moved from data base analysis to database design in the seventies, I ended up in process analysis and design.......ERP's and the lot.
I have developed a little sceptisism about promises vs the results in the implementati...
Benzo on Understanding the new workflow world
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by Wesley Lynch on March 27th, 2012
The growth of tablets continues to surpass all expectations, throwing the PC industry into disarray and turning the head...
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by Karl Reed on March 20th, 2012
Now that the Consumer Protection Act is in effect, companies must have a strong grip on their customer interactions, inf...
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| Not rated | Views: 202
by Karl Reed on March 8th, 2012
In 2012, it would be shocking indeed to see a communications plan that doesn't feature social media. In the contact cent...
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| Not rated | Views: 349
by Rob Lith on March 1st, 2012
Hybrid cloud/on-site PBX deployments best current assurance of quality, reliability
On the rise
Hosted or cloud-based ...
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| Not rated | Views: 187
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